A Return Goods Authorization (RGA) number is required for all returns. An RGA number is valid for 30 days. DO NOT WRITE ON THE PRODUCT BOX! The RGA number should be visible on the shipping label. WePrintBarCodes.com does not accept returns of Print heads, Bar Code Media, Software or Symbol Service Contracts. Misships must be claimed within 15 days of WePrintBarCodes.com invoice date. Product will be returned to the customer under the following circumstances:
Customer is ultimately responsible for the condition of the returned items. These policies should be communicated to their end-user customers. The Customer is responsible for costs incurred by WePrintBarCodes.com due to misrepresentation of the condition of product. The Customer is responsible for freight when returning products. Product that is discontinued/obsolete from the supplier does not qualify for a return.
- If a product is returned missing any components sent with the original order.
- If the condition of the returned product is in any way misrepresented.
- If the received product is damaged in any way.
- If there is not a valid and visible RMA number.
- If a product returned on a DOA is tested as a full functioning product.
- If product is received over 30 days after the date the RGA number is issued.
- If a product is not returned in the original packaging and/or box.
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NO open box returns for non-DOA products. Product box must be clean and undamaged, with no marks of any kind. This includes writing, stamps, or shipping labels, i.e., written RMA numbers. All products must be double boxed. Original manufacturer's packaging, both inside and outside must be used. Returns must be complete with all manuals, cables, warranty cards, static bags, etc., just as the Customer received them. Customers have 30 days from date of invoice to request a non-DOA return. The RGA # issued is valid for 30 days from issue date. There will be a restocking fee on returns resulting from customer error between 15% and 25%. Non-DOA configured product may not be returned. For customers on credit terms, credit will be applied to your account when the product is received by WePrintBarCodes.com. For customers on C.O.D. or Credit Card status, replacement product will be sent upon receipt of product by WePrintBarCodes.com. If desired, we will send replacement product at your normal C.O.D./Credit Card status and you can request from the credit department a refund/credit to your card when the returned product is received by WePrintBarCodes.com. Customer is responsible for freight costs when returning product.
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Refer to Manufacturer's Warranties and Returns Policies, available on the WePrintBarCodes.com web site under our Support section. If the product is tested and the problem is not duplicated, there may be a no problem found fee charged to the Customer. Products that show signs of use are not returnable to WePrintBarCodes.com as DOA. For customers on credit terms, credit will be applied to your account when the product is received by WePrintBarCodes.com. Replacement product will be sent in advance, freight free via UPS Ground. For customers on C.O.D. or Credit Card status, replacement product will be sent upon receipt of product by WePrintBarCodes.com. If desired, we will send replacement product at your normal C.O.D./Credit Card status and you can request from the credit department a refund/credit to your card when WePrintBarCodes.com receives the returned product.
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Because of the custom nature of our business custom printed labels are not returnable. If WePrintBarCodes.com has made a mistake on an order we will gladly reproduce the order at no cost to the customer. In the case of data or information you have uploaded for the production of custom labels the customer assumes the full responsibility for the accuracy of the data.
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